Shipping Policy

Last Updated: November 10, 2026

At ensovaq, we understand that reliable delivery is an important part of a positive online shopping experience. We aim to make our shipping arrangements easy to understand by providing clear information about available delivery methods, shipping charges, estimated delivery periods, and order tracking.

This Shipping Policy outlines how orders placed through our online store are prepared and delivered, as well as what customers can expect throughout the shipping process.

ensovaq is operated by Shantou Kaiyun Internet Technology Co., Ltd.

Please review the following information before completing your purchase.

1. Available Shipping Methods

We currently offer two shipping options for eligible orders placed through our online store.

1.1 Free Shipping

Customers whose orders meet the minimum purchase requirement can enjoy free delivery.

  • Shipping Fee: Free.

  • Minimum Order Amount: $39.00.

  • Estimated Delivery Time: 10–15 business days.

  • Product Coverage: All products.

1.2 Standard Shipping

For orders that do not qualify for free shipping, our standard delivery service is available.

  • Shipping Fee: $3.99.

  • Applicable Order Amount: $0.00–$38.99.

  • Estimated Delivery Time: 10–15 business days.

  • Product Coverage: All products.

The applicable shipping method and corresponding charges will be displayed during checkout according to your order details and delivery destination.

Please review the final checkout summary before submitting payment.

2. Free Shipping Requirements

ensovaq provides free shipping for eligible orders with a product order value of $39.00 or more.

Our current shipping price structure is:

  • Orders of $39.00 and above: Free Shipping.

  • Orders from $0.00 to $38.99: Standard Shipping at $3.99.

Customers who meet the free shipping threshold do not need to pay the standard shipping fee under the current shipping arrangement.

The qualifying order amount and available shipping options will be reflected in the shopping cart or checkout page.

If your order does not meet the required purchase amount, the standard shipping charge of $3.99 will apply.

Any special shipping promotions or additional conditions displayed during checkout will apply according to their stated requirements.

3. Estimated Delivery Time

Our current estimated delivery periods are listed below:

Shipping Method Estimated Delivery
Free Shipping 10–15 business days
Standard Shipping 10–15 business days

The delivery periods are estimates rather than guaranteed arrival dates.

Actual delivery times may differ depending on the destination, transportation arrangements, carrier operations, public holidays, weather conditions, and other circumstances that may affect shipment movement.

Business days generally exclude weekends and public holidays.

Please also understand that order preparation and shipping transit are separate stages. Any applicable preparation time should be considered separately from the estimated delivery period.

We recommend allowing sufficient time for your order to complete the preparation and delivery process.

4. Order Processing and Shipment Preparation

After an order has been submitted and payment has been confirmed, it will proceed through our applicable order verification and preparation procedures.

The preparation process may include:

  • Reviewing the submitted order information.

  • Checking product availability.

  • Confirming relevant purchase details.

  • Preparing the purchased products.

  • Arranging shipment through the applicable delivery service.

Please ensure that your contact and shipping information is accurate before completing checkout.

Our current shipping settings specify an estimated delivery period of 10–15 business days. A separate fixed order processing timeframe has not been specified.

If additional information is required to complete your purchase, our customer support team may contact you using the details provided during checkout.

5. Shipping Destinations

Shipping availability depends on the delivery zones and destinations currently supported by our online store.

The shipping methods and corresponding fees available for your address will be displayed during checkout.

If no shipping option is available for your delivery destination, please contact our customer support team before attempting to complete your purchase.

We recommend confirming that your address is eligible for delivery and that all shipping information is complete before submitting payment.

6. Shipping Address Requirements

Customers are responsible for providing accurate and complete delivery information when placing an order.

Before completing checkout, please carefully review the following details:

  • Recipient's full name.

  • Street address.

  • Apartment, building, or unit number, where applicable.

  • City and state or province.

  • Postal or ZIP code.

  • Country or region.

  • Contact information.

Incorrect or incomplete delivery information may result in shipment delays, unsuccessful delivery attempts, or other transportation complications.

If you discover an error after placing your order, please contact us as soon as possible.

We will review your request based on the current processing and shipping status.

Please note that address changes cannot be guaranteed once an order has entered processing or has been dispatched.

7. Order Tracking

When tracking information becomes available after dispatch, relevant shipment details may be provided through our available order notification system or by email.

Customers can use the tracking information to follow the progress of their packages.

Please be aware that tracking information may not appear immediately after dispatch. The shipping carrier may require additional time to receive, scan, and update the shipment details.

If you have not received tracking information or notice that the tracking status has not changed for an extended period, please contact our customer support team.

To help us review your inquiry, please provide:

  • Your order number.

  • Your checkout email address.

  • Your tracking number, if available.

  • A brief description of the issue.

Our team will review the available shipment information and assist with the appropriate next steps.

8. Shipping Delays

Although we make reasonable efforts to support timely delivery, unexpected circumstances may affect the estimated arrival of an order.

Potential causes of shipping delays include:

  • Transportation or logistics disruptions.

  • Shipping carrier operational delays.

  • Severe weather conditions.

  • Public holidays and peak shopping periods.

  • Customs inspections or clearance procedures, where applicable.

  • Incomplete or inaccurate delivery information.

  • Unexpected events beyond our reasonable control.

The estimated delivery period should not be interpreted as a guaranteed delivery date.

If your order has not arrived within the estimated delivery period, please contact us with your order information.

We will review the available tracking details and help determine the appropriate next steps.

9. Lost, Missing, or Undelivered Packages

If your package appears to be missing, has not arrived, or shows an unexpected delivery status, please contact our customer support team.

When submitting an inquiry, please include:

  • Your order number.

  • Your tracking number, if available.

  • The email address used during checkout.

  • A description of the delivery concern.

Our team will review the available order and shipping information and assist with the investigation.

If a package is confirmed to be lost or undelivered, we will assess the circumstances and discuss an appropriate resolution in accordance with applicable laws and our store policies.

10. Damaged, Defective, or Incorrect Deliveries

We make reasonable efforts to ensure that orders are prepared and delivered according to the relevant purchase information.

If you receive a package containing an incorrect product or discover that an item has arrived damaged, defective, or incomplete, please contact us as soon as reasonably possible.

To help us assess the situation, please provide:

  • Your order number.

  • The affected product's name or description.

  • A clear explanation of the problem.

  • Photographs or videos showing the issue, where available.

  • Photographs of the external packaging, if relevant.

Our customer support team will review the submitted information and explain the appropriate next steps.

Depending on the circumstances and applicable consumer protection requirements, an appropriate resolution may include a replacement, authorized return, refund, or another suitable remedy.

If a return is required because of an error on our part or a qualifying product issue, ensovaq will cover the applicable return shipping costs.

For additional information, please refer to our Return & Refund Policy.

11. Changes to Orders and Delivery Information

If you need to modify an order or correct your delivery address, please contact our customer support team as soon as possible.

We will review whether the requested change can be accommodated based on the current order status.

Once an order has entered processing or has been dispatched, modifications may no longer be possible through our standard procedures.

If the package has already been handed over to the shipping carrier, delivery changes may also depend on the carrier's available services and procedures.

For this reason, we encourage customers to carefully check their order details before completing checkout.

12. Shipping Fees and Additional Charges

The shipping fees displayed during checkout are based on the shipping options configured for your order.

Our current shipping rates are:

  • Free Shipping: $0.00 for eligible orders of $39.00 and above.

  • Standard Shipping: $3.99 for orders between $0.00 and $38.99.

Any applicable taxes or additional charges will be displayed during checkout where required.

Depending on the delivery destination, customs duties, import taxes, or other charges may be imposed by the relevant authorities.

Where applicable, such charges are determined by the relevant authorities and are separate from the shipping fees displayed by our store.

Customers should review the final checkout summary and any applicable local import requirements before completing their purchase.

13. Returns Related to Shipping Issues

If an order arrives damaged, defective, incomplete, or different from the product purchased, please contact our customer support team for assistance.

Return shipping responsibility depends on the reason for the return.

Our standard arrangements are:

  • Personal preference returns: Customers are responsible for applicable return shipping costs.

  • Damaged or defective products: ensovaq covers applicable return shipping costs when a return is required because of a qualifying product issue.

  • Incorrect products: ensovaq covers applicable return shipping costs when the issue results from an error on our part.

Eligible products may be returned within 30 calendar days after delivery, subject to the applicable return conditions.

All return requests must be reviewed and authorized by our customer support team before the product is shipped back.

For complete return and refund procedures, please review our Return & Refund Policy.

14. Customer Responsibilities

To help ensure that orders can be delivered smoothly, customers are encouraged to:

  • Provide complete and accurate shipping information.

  • Verify the delivery address before completing payment.

  • Review the available shipping methods and charges.

  • Monitor available shipment tracking information.

  • Contact us promptly if a delivery issue occurs.

  • Retain relevant order confirmations and shipping information.

Providing accurate information and responding to relevant delivery inquiries can help reduce unnecessary shipping complications.

15. Policy Updates

We may revise this Shipping Policy periodically to reflect changes in our delivery arrangements, shipping services, business operations, or applicable legal requirements.

Any updated version will be published on this page together with a revised Last Updated date.

We encourage customers to review this policy periodically to remain informed about our current shipping arrangements.

Nothing in this policy is intended to exclude, restrict, or override mandatory consumer rights or legal protections available under applicable laws and regulations.

16. Contact Us About Shipping

If you have questions about shipping fees, delivery estimates, tracking information, delayed packages, or other delivery-related matters, please contact our customer support team.

Our official business information is listed below:

Brand Name: ensovaq

Legal Company Name: Shantou Kaiyun Internet Technology Co., Ltd.

Customer Service Email: service@ensovaq.com

Business Phone: +86 754-89612683

Business Address:

West Section of Xinye Road, Shangbao, Gurao Town, Chaoyang District, Shantou City, Guangdong Province, China.

When contacting us about an existing purchase, please include your order number and the email address used during checkout.

Our team will review your inquiry and provide the appropriate assistance.

Thank you for choosing ensovaq. We appreciate your trust and look forward to providing you with a convenient and reliable shopping experience.