Privacy policy

Last Updated: November 10, 2026

At ensovaq, we recognize the importance of protecting your personal information and respecting your privacy. We are committed to handling customer information responsibly and explaining how information is collected, used, stored, and shared when you interact with our online store.

ensovaq is operated by Shantou Kaiyun Internet Technology Co., Ltd.

We operate this website and online store, including its content, features, products, tools, and related services (collectively referred to as the "Services"), to provide customers with a convenient online shopping experience.

Our store is powered by Shopify, which provides the e-commerce platform and technology that allow us to operate our business and deliver the Services.

This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit our website, browse products, create an account, complete a purchase, or communicate with us.

If any provision of our Terms of Service conflicts with this Privacy Policy concerning the collection, processing, or disclosure of personal information, this Privacy Policy will govern those matters.

Please take the time to read this policy carefully. By accessing or using our Services, you acknowledge that you have reviewed and understood the privacy practices described in this document.

1. Personal Information We Collect and Process

For the purposes of this Privacy Policy, "personal information" means information that identifies you or can reasonably be associated with you or another individual.

Information that has been collected anonymously or permanently de-identified so that it can no longer reasonably identify an individual is generally not considered personal information.

Depending on how you interact with our Services, we may collect or process the following categories of information, including relevant inferences, where permitted or required by applicable law.

1.1 Contact Information

This may include:

  • Full name.

  • Email address.

  • Telephone number.

  • Billing address.

  • Shipping address.

  • Other contact details provided during checkout or customer communications.

1.2 Payment and Financial Information

When you make a purchase, certain payment-related information may be collected or processed to complete your transaction.

This may include:

  • Payment card information.

  • Financial account information.

  • Transaction records.

  • Payment method details.

  • Payment confirmations.

  • Other information required to verify and process payments.

Payment information may be handled by Shopify and the applicable payment service providers in accordance with their respective security and privacy practices.

1.3 Account Information

If you create an account through our website, we may process information associated with that account, including:

  • Username.

  • Password.

  • Account preferences.

  • Security-related information.

  • Personal settings.

  • Other information associated with your account.

1.4 Transaction and Purchase Information

We may collect information about your shopping activities, including:

  • Products you browse or view.

  • Items added to your shopping cart.

  • Products added to a wishlist, where available.

  • Completed purchases.

  • Previous order records.

  • Returns and exchanges.

  • Cancellations.

  • Other transaction-related activities.

1.5 Communications and Customer Support Information

When you contact us, we may retain information included in your communications.

This may include:

  • Questions about products.

  • Order-related inquiries.

  • Shipping and delivery requests.

  • Return and refund communications.

  • Customer feedback.

  • Information or documents you voluntarily provide when requesting assistance.

1.6 Device and Technical Information

When you access our website, certain technical information may be collected automatically.

This may include:

  • Device type.

  • Browser type and version.

  • Internet Protocol (IP) address.

  • Network connection information.

  • Operating system.

  • Technical identifiers.

  • Other device-related information.

1.7 Website Usage Information

We may process information concerning how visitors interact with our Services, including:

  • Pages and products viewed.

  • Browsing activities.

  • Navigation patterns.

  • Website interaction records.

  • Access dates and times.

  • Other information concerning your use of our website.

2. Sources of Personal Information

We may obtain personal information from several sources depending on your interaction with our Services.

2.1 Information Provided Directly by You

We collect information that you voluntarily submit when you:

  • Place an order.

  • Create or access an account.

  • Complete checkout.

  • Contact our customer support team.

  • Submit a form.

  • Subscribe to promotional communications.

  • Otherwise provide information through our website.

2.2 Information Collected Automatically

Certain information may be collected automatically when you visit or interact with our website.

This may occur through:

  • Cookies.

  • Similar tracking technologies.

  • Browser and device information.

  • Website analytics tools.

  • Other technical technologies used to operate and improve our Services.

2.3 Information Received from Service Providers

We may receive information from companies that assist us in operating our business.

These may include:

  • Shopify and related technology providers.

  • Payment processing services.

  • Shipping and fulfillment providers.

  • Website analytics providers.

  • Customer support service providers.

  • Other companies providing operational assistance.

2.4 Information from Business Partners and Other Third Parties

Where permitted by applicable law, we may receive relevant information from business partners or other third-party sources to support our business activities, improve our Services, or assist with customer-related operations.

3. How We Use Personal Information

The information we collect may be used for several business and operational purposes depending on your interaction with our Services.

3.1 Operating and Improving Our Services

We use personal information to support the normal operation and development of our online store.

This may include:

  • Processing and managing customer orders.

  • Confirming and processing payments.

  • Preparing and fulfilling purchases.

  • Coordinating shipping and delivery.

  • Handling returns, exchanges, and refunds.

  • Managing customer accounts.

  • Remembering relevant preferences.

  • Maintaining shopping cart information.

  • Providing order-related notifications.

  • Improving website performance and functionality.

  • Understanding customer shopping preferences.

  • Developing a more convenient shopping experience.

  • Providing relevant product recommendations.

3.2 Marketing and Promotional Activities

Where permitted by applicable law, we may use personal information for advertising, promotional, and marketing purposes.

These activities may include:

  • Sending promotional emails.

  • Providing product announcements.

  • Sharing special offers and store updates.

  • Sending marketing communications through supported channels.

  • Displaying online advertisements.

  • Presenting product recommendations based on relevant shopping activities.

Certain advertising activities may use information about your previous purchases, browsing behavior, or shopping cart interactions.

You may opt out of promotional communications at any time by following the unsubscribe instructions included in our marketing messages.

Opting out of marketing communications does not necessarily stop essential service messages, such as order confirmations, shipping notifications, or account-related communications.

3.3 Website Security and Fraud Prevention

We may process personal information to protect our customers, website, and business operations.

These activities may include:

  • Verifying account access.

  • Supporting secure payment transactions.

  • Identifying suspicious activities.

  • Detecting potentially fraudulent transactions.

  • Investigating unauthorized access.

  • Preventing unlawful or harmful activities.

  • Maintaining website and transaction security.

If you create an account, you are responsible for maintaining the confidentiality of your login information.

We recommend that you do not share your account credentials with others.

3.4 Customer Communication and Support

We use relevant personal information to respond to customer inquiries and provide assistance.

This may include communication concerning:

  • Product information.

  • Order confirmations.

  • Payment questions.

  • Shipping and tracking.

  • Returns and refunds.

  • Account-related matters.

  • General customer service requests.

We may also use relevant communication records to maintain customer service history and improve the quality of our assistance.

3.5 Legal and Regulatory Compliance

We may process or disclose personal information when necessary to:

  • Comply with applicable laws and regulations.

  • Respond to valid legal requests.

  • Cooperate with authorized government agencies.

  • Fulfill legal reporting obligations.

  • Investigate suspected violations of our policies.

  • Establish, exercise, or defend legal claims.

  • Protect our legal rights and legitimate business interests.

4. How We Share or Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, provide our Services, or fulfill the purposes described in this Privacy Policy.

Such disclosures may include the following circumstances.

4.1 Shopify and Operational Service Providers

We may share relevant information with Shopify and other service providers that perform services on our behalf.

These providers may assist with:

  • Website hosting and technical infrastructure.

  • Payment processing.

  • Transaction verification.

  • Data storage.

  • Website analytics.

  • Customer support.

  • Order fulfillment.

  • Shipping and delivery.

  • Other business operations.

These providers may process personal information as necessary to perform their respective services.

4.2 Advertising and Marketing Partners

We may share certain information with business and marketing partners to support advertising and promotional activities.

For example, Shopify may support personalized advertising through third-party services using information associated with your online activities across different merchants and websites.

Our business and marketing partners may process information according to their own privacy notices and applicable legal requirements.

Depending on your location, you may have the right to opt out of certain disclosures or processing activities involving the sharing or sale of personal information for targeted advertising purposes.

4.3 Disclosures Requested or Authorized by You

We may share information with third parties when you direct us to do so, request such disclosure, or otherwise provide your consent.

Examples may include:

  • Sharing delivery information with shipping providers.

  • Using third-party social media features.

  • Connecting accounts through supported login integrations.

  • Other services that require information sharing at your direction.

4.4 Related Business Entities

Where applicable, we may share relevant information with affiliated entities or companies within our corporate group for legitimate business and operational purposes.

4.5 Legal Requirements and Business Transactions

We may disclose personal information when necessary in connection with:

  • A merger or business acquisition.

  • Corporate restructuring.

  • Bankruptcy or similar business proceedings.

  • Compliance with legal obligations.

  • Valid subpoenas, warrants, or other legal requests.

  • Enforcement of our Terms of Service or other applicable policies.

  • Protection of our business, website, customers, and other individuals.

Any such disclosure will be handled in accordance with applicable laws.

5. Relationship with Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the technology and e-commerce infrastructure that enables us to operate our website, process transactions, manage orders, and provide related shopping services.

When you access or use our Services, Shopify may collect and process personal information associated with your interactions with our store.

Information submitted through our website may be transmitted to Shopify and shared with other service providers, including providers located outside your country of residence, where necessary to operate and improve the Services.

We may also use certain enhanced Shopify features that incorporate information obtained from interactions with our store, other merchants, and Shopify.

For these features, Shopify may process relevant personal information for its own purposes and may be responsible for responding to requests concerning the exercise of certain privacy rights relating to that processing.

To understand more about Shopify's privacy practices, please review:

Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You may also visit Shopify's Privacy Portal to learn about or exercise applicable rights concerning personal information processed by Shopify:

https://privacy.shopify.com/en

Please note that Shopify and its service providers may process personal information according to their own applicable privacy policies and legal obligations.

6. Cookies and Similar Technologies

Our website and Shopify platform may use cookies and similar technologies to support website functionality and improve the shopping experience.

These technologies may help us:

  • Remember shopping cart contents.

  • Maintain relevant website preferences.

  • Support account and checkout functionality.

  • Understand website usage patterns.

  • Improve website performance.

  • Support analytics and advertising activities.

  • Recognize returning visitors where permitted.

Cookies are small data files stored on your browser or device when you visit a website.

Depending on your location and applicable requirements, you may be able to manage cookie preferences through the available website controls or your browser settings.

Disabling certain cookies may affect some website features or reduce the functionality of particular Services.

7. Third-Party Websites and External Links

Our website may contain links to websites, applications, or online services operated by third parties.

If you access an external website through a link on our store, please understand that the third party may have its own privacy policies, security practices, and terms of service.

We do not control independent third-party websites and are not responsible for their privacy practices, security measures, or website content.

Information you voluntarily share on public or semi-public platforms, including social networking services, may be visible to other users and may be used by those platforms or other parties according to their respective policies.

The presence of an external link on our website does not necessarily mean that we endorse the linked service or its operators.

We encourage you to review the privacy information of third-party websites before providing personal information to them.

8. Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact our customer support team using the information provided in this policy.

After receiving a valid request, we will review the matter and take appropriate action in accordance with applicable laws, including deletion where required.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those activities are defined under applicable privacy laws.

9. Information Security and Data Retention

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures are intended to support the security of our website, customer accounts, and business operations.

However, no online transmission or electronic storage method can guarantee complete security.

Information transmitted through the internet may be exposed to risks while in transit, and no security system can guarantee absolute protection.

For this reason, we recommend avoiding unsecured communication channels when sending sensitive or confidential information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.

The retention period may depend on factors such as:

  • Whether you maintain an account with us.

  • Whether information is required to provide our Services.

  • Whether transaction records must be retained.

  • Whether we have legal or regulatory obligations.

  • Whether information is necessary to resolve disputes.

  • Whether records are required to enforce applicable agreements or policies.

When personal information is no longer required for a legitimate purpose or legal obligation, we will take appropriate steps to delete, anonymize, or otherwise handle it in accordance with applicable requirements.

10. Your Privacy Rights and Choices

Depending on your country, state, or region of residence, you may have certain rights concerning personal information that we hold about you.

These rights may include the following, subject to applicable legal conditions and exceptions.

10.1 Right to Access or Know

You may have the right to request information about the personal information we collect, use, or disclose concerning you.

10.2 Right to Request Deletion

You may have the right to request the deletion of personal information that we maintain about you, subject to applicable legal exceptions.

10.3 Right to Correct Information

You may request that inaccurate or incomplete personal information be corrected where applicable.

10.4 Right to Data Portability

In certain circumstances, you may have the right to receive a copy of personal information we hold about you in a usable format or request that it be transferred to another organization.

10.5 Right to Opt Out of Sale or Sharing

Depending on applicable privacy laws and your location, you may have the right to opt out of certain activities involving the sale or sharing of personal information for targeted advertising purposes.

10.6 Managing Marketing Preferences

If you receive promotional emails from us, you may unsubscribe at any time by following the instructions provided in those communications.

Even after unsubscribing from marketing messages, you may continue receiving necessary non-promotional communications, including order confirmations, transaction notices, shipping updates, and customer service responses.

Exercising Your Privacy Rights

You may submit a privacy-related request through the available controls on our website or by contacting us using the official contact information provided below.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

Where permitted by applicable law, you may appoint an authorized representative to submit a request on your behalf.

We may request appropriate documentation confirming the representative's authority and may also require you to verify your identity directly.

We will review and respond to valid requests within the timeframes required by applicable law.

We will not unlawfully discriminate against customers for exercising their applicable privacy rights.

For information about personal information processed directly by Shopify, you may also visit:

https://privacy.shopify.com/en

11. Complaints and Privacy Concerns

If you have concerns about how your personal information is collected, used, stored, or disclosed, we encourage you to contact us.

You may submit a privacy-related complaint using the official contact details provided in this policy.

We will review the information you provide and take reasonable steps to address your concerns.

Depending on your location and applicable laws, you may also have the right to appeal a decision concerning your privacy request or submit a complaint to the relevant data protection authority.

12. International Data Transfers

Because our online store uses Shopify and other service providers, personal information may be transferred, stored, or processed in countries outside your country of residence.

These transfers may be necessary to support:

  • Website hosting.

  • Payment processing.

  • Order management.

  • Customer support.

  • Shipping and fulfillment.

  • Analytics and technical services.

  • Other legitimate business operations.

When personal information is transferred outside the European Economic Area (EEA) or the United Kingdom, we will rely on recognized legal transfer mechanisms where required, such as the European Commission's Standard Contractual Clauses or equivalent contractual safeguards issued or recognized by the relevant UK authority, unless the destination country has been recognized as providing an adequate level of data protection.

We take reasonable steps to ensure that international transfers are handled in accordance with applicable privacy and data protection requirements.

13. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business activities, website features, data processing practices, service providers, or applicable legal and regulatory requirements.

When updates are made, the revised version will be published on this page together with an updated "Last Updated" date.

Where required by applicable law, we will provide additional notice regarding significant changes.

We encourage customers to review this policy periodically to remain informed about how personal information is handled.

14. Contact Us

If you have questions about this Privacy Policy, our data protection practices, or wish to exercise privacy rights available to you under applicable law, please contact us using the official details below.

Brand Name: ensovaq

Legal Company Name: Shantou Kaiyun Internet Technology Co., Ltd.

Customer Service Email: service@ensovaq.com

Business Phone: +86 754-89612683

Business Address:

West Section of Xinye Road, Shangbao, Gurao Town, Chaoyang District, Shantou City, Guangdong Province, China.

For privacy-related requests, please include a clear description of your inquiry so that we can direct it to the appropriate team.

For order-related privacy inquiries, you may also include your order number where relevant.

We appreciate your trust in ensovaq and remain committed to handling personal information responsibly and transparently.