Terms of Purchase

Last Updated: November 10, 2026

Welcome to ensovaq!

These Terms of Purchase explain the conditions and procedures that apply to products purchased through the ensovaq online store. They cover product information, pricing, payment, order submission, order fulfillment, shipping, cancellations, returns, refunds, and other matters relating to your purchases.

Our online store is operated by Shantou Kaiyun Internet Technology Co., Ltd.

Throughout these Terms, "ensovaq," "we," "us," and "our" refer to the brand and the company operating this online store. "You" and "your" refer to customers who browse our store or purchase products through our website.

By submitting an order through our website, you acknowledge that you have reviewed these Terms and agree to the applicable purchasing conditions, subject to mandatory rights and protections available under applicable law.

1. Store and Company Information

The ensovaq online store is operated by:

Brand Name: ensovaq

Legal Company Name: Shantou Kaiyun Internet Technology Co., Ltd.

Customer Support Email: service@ensovaq.com

Business Phone: +86 754-89612683

Business Address:

West Section of Xinye Road, Shangbao, Gurao Town, Chaoyang District, Shantou City, Guangdong Province, China.

For questions concerning purchases, payments, orders, shipping, returns, or refunds, customers may contact us through the official channels listed above.

2. Product Information and Availability

We aim to provide clear and useful information about the products available through our online store.

Product listings may include photographs, descriptions, specifications, available options, prices, and other details intended to help customers understand the items they are considering purchasing.

Before submitting an order, customers are encouraged to review the relevant product information carefully.

Please be aware of the following:

Product photographs may display slight differences due to lighting, photography conditions, or individual screen settings.
Product descriptions and specifications may be updated when necessary.
Available product options may change over time.
Certain products may become unavailable.
Occasional errors or omissions in product information may occur.

We make reasonable efforts to maintain accurate product listings but cannot guarantee that every item or option will remain available at all times.

If a product becomes unavailable after an order has been submitted, we will contact the affected customer to discuss an appropriate resolution.

Any changes to product information or availability will be handled subject to applicable laws and existing contractual obligations.

3. Product Prices and Shipping Charges

Product prices are displayed on the relevant product pages and during checkout.

Shipping charges are calculated according to the available shipping methods and the applicable order amount.

Our current shipping arrangements are as follows:

3.1 Free Shipping

Shipping Fee: Free.
Eligible Order Amount: $39.00 and above.
Estimated Delivery Time: 10–15 business days.
Product Coverage: All products.

3.2 Standard Shipping

Shipping Fee: $3.99.
Applicable Order Amount: $0.00–$38.99.
Estimated Delivery Time: 10–15 business days.
Product Coverage: All products.

The available shipping methods and applicable charges will be displayed during checkout according to your order and delivery destination.

Before completing your purchase, please review:

Selected products and quantities.
Product prices.
Applicable shipping charges.
Available delivery options.
Any applicable taxes or additional charges displayed at checkout.
The final amount payable.

The checkout summary provides the applicable charges for your transaction.

If a significant pricing or product information error is identified, we will review the affected order and communicate with the customer regarding an appropriate resolution, subject to applicable law.

4. Payment Methods and Transaction Requirements

Available payment methods will be presented during checkout.

Customers must select an available payment option and provide the information required to complete the transaction.

By submitting payment, you confirm that:

You are authorized to use the selected payment method.
The payment information provided is accurate and complete.
You authorize the relevant payment provider to process the transaction.
You agree to pay the total amount displayed during checkout.
You understand that transactions may be subject to payment verification and security procedures.

Payment transactions are processed through the applicable payment service providers and may be subject to their respective terms, conditions, and security requirements.

If a payment is declined, unsuccessful, or cannot be verified, the order may not proceed through our standard fulfillment procedures.

If you experience difficulties completing a payment, please contact our customer support team for assistance.

For your security, never share your payment passwords or complete payment credentials through email or other unsecured communication channels.

5. Order Submission and Confirmation

When you complete the checkout process, you submit a purchase request for the products selected in your shopping cart.

After successfully submitting your order, you may receive an order confirmation through the email address provided during checkout.

We recommend reviewing the confirmation carefully to verify that the following details are correct:

Product names and descriptions.
Selected product options.
Ordered quantities.
Contact information.
Delivery address.
Applicable shipping charges.
Total purchase amount.

An order confirmation indicates that your order information has been received. It does not necessarily mean that the order has completed all payment verification and fulfillment procedures.

Orders remain subject to successful payment confirmation, product availability, and applicable order verification.

If additional information is required to process your purchase, our customer support team may contact you using the details provided during checkout.

If an order cannot be fulfilled, we will review the circumstances and contact the affected customer regarding an appropriate resolution.

If payment has already been collected for an order that cannot be fulfilled, an applicable refund will be arranged.

6. Order Processing and Preparation

Following order submission and payment confirmation, your purchase will proceed through the applicable verification and preparation procedures.

The order preparation process may involve:

Reviewing submitted purchase information.
Confirming product availability.
Checking relevant order details.
Preparing purchased products for dispatch.
Arranging shipment through the applicable delivery service.

Please understand that order preparation and shipping transit are separate stages.

Our current shipping settings specify an estimated delivery period of 10–15 business days. A separate fixed order processing timeframe has not been specified.

We therefore do not guarantee a specific dispatch date unless one has been expressly confirmed.

If you have questions about your order's progress, please contact us with your order number and the email address used during checkout.

7. Shipping Methods and Delivery Arrangements

ensovaq currently provides two shipping options for eligible purchases.

Free Shipping

Minimum Eligible Order Amount: $39.00.
Shipping Fee: Free.
Estimated Delivery: 10–15 business days.
Product Coverage: All products.

Standard Shipping

Applicable Order Amount: $0.00–$38.99.
Shipping Fee: $3.99.
Estimated Delivery: 10–15 business days.
Product Coverage: All products.

The applicable shipping option and charge will be displayed during checkout according to your order information and delivery destination.

The delivery periods shown above are estimates rather than guaranteed arrival dates.

Actual delivery may vary depending on the destination, transportation arrangements, carrier operations, public holidays, weather conditions, and other circumstances affecting shipment movement.

For further information about shipping procedures and delivery arrangements, please refer to our Shipping Policy.

8. Shipping Address and Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Before completing checkout, please verify:

Recipient's full name.
Street address.
Apartment, building, or unit number, where applicable.
City and state or province.
Postal or ZIP code.
Country or region.
Contact information.

Incorrect or incomplete information may result in delivery delays, unsuccessful delivery attempts, or other shipping complications.

If you discover an error after submitting your order, please contact our customer support team as soon as possible.

We will review whether the requested correction can be accommodated based on the current processing and shipment status.

Address changes cannot be guaranteed once an order has entered processing or has been dispatched.

9. Order Modifications and Cancellation Requests

If you need to change or cancel an order, please contact our customer support team as soon as possible.

We will review your request according to the current status of the order.

If the order has not entered processing or dispatch, we will assess whether the requested modification or cancellation can be accommodated.

Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible through our standard procedures.

If an order has already been shipped, you may submit a return request in accordance with our Return & Refund Policy.

If a cancellation is accepted after payment has been collected, the applicable refund will generally be issued to the original payment method.

Nothing in this section is intended to restrict cancellation rights available under applicable consumer protection laws.

10. Return Period and Eligibility

Customers may request a return for eligible purchases within 30 calendar days after the delivery date.

For personal preference returns, products should generally meet the following conditions:

Items should remain unused and unworn, where applicable.
Products should be maintained in their original condition.
Original packaging, tags, accessories, and included components should be retained and returned where reasonably available.
Products should not show signs of damage, alteration, washing, or misuse after delivery.
A valid order number or proof of purchase should be provided.

Return requests will be reviewed according to the condition of the product and the reason for the return.

These standard requirements do not limit applicable consumer rights concerning products that arrive damaged, defective, incorrect, or materially different from their descriptions.

Customers should contact our customer support team before arranging any return shipment.

11. Return Request Procedures

All return requests must be submitted to our customer support team before a product is shipped back.

To initiate a return, please email:

service@ensovaq.com

Please include the following information:

Your full name.
Your order number.
The email address used during checkout.
The product name or description.
The reason for requesting a return.
Relevant photographs or videos, where applicable.

Our team will review the submitted information and determine whether the request qualifies under our return conditions.

If the request is approved, we will provide the applicable return instructions and designated return destination.

Please wait for confirmation and return authorization before arranging shipment.

12. Return Shipping Responsibilities

Responsibility for return shipping costs depends on the reason for the return.

12.1 Personal Preference Returns

If you wish to return a product because you have changed your mind, selected an unsuitable option, no longer need the item, or have another personal preference-related reason, you will generally be responsible for the applicable return shipping costs.

For these returns:

Customers arrange the return shipment.
Customers pay the applicable return shipping charges.
We recommend using a shipping service that provides tracking information.
Customers should retain the shipping receipt and tracking details until the return has been completed.

12.2 Damaged or Defective Products

If you receive a damaged, defective, or incomplete product, please contact our customer support team with your order details and supporting evidence, where available.

Our team will review the circumstances and determine the appropriate resolution.

If a return is required because of a qualifying product issue, ensovaq will cover the applicable return shipping costs.

12.3 Incorrect Products

If you receive an item that differs from what you ordered because of an error on our part, please contact us for assistance.

After reviewing your request, we will explain the appropriate next steps.

If a return is required because of our fulfillment error, ensovaq will cover the applicable return shipping costs.

Customers will not be required to pay applicable return shipping expenses resulting from an error on our part or a qualifying product issue.

13. Refund Eligibility and Inspection

Once a returned product has been received, our team will inspect its condition and review the associated return request.

The inspection process may include checking:

Whether the returned product matches the original order.
Whether the product condition is consistent with the approved return reason.
Whether relevant accessories or included components have been returned, where applicable.
Whether the return satisfies the applicable conditions.

After completing the review, we will notify you of the refund decision or any additional information required.

For damaged, defective, or incorrect products, the review will take into account the reported issue and the circumstances of the original delivery.

Refund decisions will be handled in accordance with applicable laws and consumer protection requirements.

14. Refund Processing Time

For approved returns, refunds are generally processed within 5–10 business days after the returned product has been received and inspected.

Please understand that our refund processing period and the time required for your financial institution to make the funds available are separate.

After an approved refund has been initiated, the actual time required for the funds to appear in your account may vary depending on:

Your bank.
Your card issuer.
Your original payment method.
The payment service provider.
Other financial institution processing procedures.

If the refund has not appeared after the expected processing period, we recommend checking with your bank or payment provider first.

You may also contact our customer support team if further assistance is required.

15. Refund Method

Approved refunds are generally issued to the original payment method used for the purchase.

For example, if you completed your transaction using a particular credit card or another supported payment method, the refund will generally be returned through the same payment channel.

We do not normally redirect refunds to a different payment method unless required or permitted under applicable payment procedures and legal requirements.

Please ensure that your original payment account remains accessible where possible so that the refund can be received successfully.

16. Exchanges and Product Replacements

Customers who wish to exchange a purchased product for another available option should contact our customer support team before returning the original item.

Exchange requests are subject to review and product availability.

If the requested replacement is unavailable, we will discuss an appropriate alternative or refund arrangement.

If an exchange or replacement is required because you received a damaged, defective, incomplete, or incorrect product, our team will review the circumstances and explain the available solutions.

Where a return is required because of an error on our part or a qualifying product issue, ensovaq will cover the applicable return shipping costs.

Please do not send any product back until you have received confirmation and the relevant return instructions from our team.

17. Damaged, Defective, or Incorrect Orders

We make reasonable efforts to ensure that purchased products are prepared according to the relevant order information.

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact our customer support team as soon as reasonably possible.

To help us review the issue, please provide:

Your order number.
The affected product's name or description.
A clear explanation of the problem.
Photographs or videos showing the issue, where available.
Photographs of the shipping packaging, if relevant.

Our team will review the submitted information and explain the appropriate next steps.

Depending on the circumstances and applicable consumer protection requirements, an appropriate resolution may include:

A replacement product.
An authorized return.
A refund.
Another suitable remedy.

If a return is required because of an error on our part or a qualifying product issue, ensovaq will cover the applicable return shipping costs.

18. Refunds for Unfulfilled Orders

In certain circumstances, an order may not be completed because of product unavailability, significant pricing errors, payment verification issues, or other fulfillment-related problems.

If we are unable to fulfill an order after reviewing the relevant circumstances, we will contact the affected customer regarding an appropriate resolution.

If payment has already been collected for an order that cannot be fulfilled, an applicable refund will be arranged.

Approved refunds will generally be returned through the original payment method, subject to applicable payment procedures.

19. Customer Responsibilities

When purchasing products through ensovaq, customers are expected to:

Review product information before placing an order.
Confirm selected products, options, and quantities.
Provide accurate contact and delivery details.
Use an authorized payment method.
Review the final checkout amount.
Contact us promptly if an order-related issue arises.
Follow the applicable procedures for cancellations, returns, exchanges, and refunds.
Retain relevant order confirmations and purchase records.

Providing complete information and following the relevant procedures helps us handle purchase-related inquiries more efficiently.

20. Third-Party Payment and Delivery Providers

We may work with independent third-party service providers to support payment processing, shipment arrangements, delivery tracking, and other purchase-related activities.

These providers may operate under their own terms, conditions, security procedures, and privacy policies.

Payment confirmation, transaction processing, and shipment tracking may depend on the availability and operation of these external services.

If you experience a problem involving a payment or delivery service, please contact our customer support team so that we can review the available information and assist you.

21. Personal Information and Purchase Records

Information submitted during checkout and throughout the purchasing process may be used to:

Process and manage orders.
Verify payment transactions.
Arrange product fulfillment.
Coordinate shipping and delivery.
Provide purchase-related notifications.
Respond to customer inquiries.
Handle returns, exchanges, and refunds.
Maintain relevant business and transaction records.

Our collection, use, storage, and disclosure of personal information are explained in our Privacy Policy.

We encourage customers to review that policy to understand how their personal information is handled.

22. Changes to These Terms

We may revise these Terms of Purchase when necessary to reflect changes in our purchasing procedures, product offerings, payment arrangements, shipping services, business operations, or applicable legal requirements.

Any revised version will be published on this page together with an updated Last Updated date.

We encourage customers to review these Terms periodically before completing a purchase.

Changes will be applied in accordance with applicable laws and will not remove mandatory rights or obligations relating to transactions already completed.

23. Consumer Protection and Legal Rights

These Terms of Purchase are intended to operate in accordance with applicable laws and regulations.

Nothing in these Terms is intended to exclude, restrict, or override mandatory consumer protection rights, statutory warranties, or legal remedies available to customers under applicable law.

If any provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.

Customers retain any rights that cannot legally be waived or restricted through these Terms.

24. Contact Information

If you have questions about these Terms of Purchase, an existing order, payment, delivery, cancellation, return, or refund, please contact our customer support team.

Our official business information is provided below: